Wynform is a product of WYN ECOSYSTEM COMPANY LIMITED, designed to help individuals and businesses create smart, conversational forms to collect data more naturally and effectively.
This Fulfillment Policy outlines how we deliver and support digital products and services sold through our platform, including licensing, delivery times, and customer service.
1. Delivery Policy
All purchases made through WynForm are digital and delivered online.
- Instant Access: After a successful payment, users receive instant access to their account and subscribed features.
- Email Confirmation: You will receive a confirmation email containing your plan details and invoice.
- No Physical Delivery: We do not ship or deliver any physical goods.
2. Product Types
WynForm offers:
- Free Plan: Limited access to core features with restrictions on usage volume and form types.
- Monthly / Annual Subscriptions: Paid plans unlock advanced functionality, increased usage limits, and priority support.
- One-time Licenses: Some features may be unlocked with a lifetime one-time payment (if available).
3. Subscription Fulfillment
Upon purchasing a subscription:
- Access is granted immediately to premium features.
- Subscription renewals occur automatically at the end of the billing cycle unless canceled before the renewal date.
- Users can manage their subscriptions from their account dashboard.
4. Refund Policy
We offer a 7-day money-back guarantee for all subscriptions and licenses.
Refunds are processed within 5-7 business days of the request.
To request a refund, contact our support team at support@wynmq.com with your order details.
5. Customer Support
For support, users can contact us at:
- Email: support@wynmq.com
- Live Chat: Available within the app during business hours
- Response Time: We aim to respond to all queries within 24 hours